RMA Return Instructions

Created by Faye Admin, Modified on Thu, May 29 at 10:46 AM by Faye Admin

All return authorizations must be approved before being sent back to ISP Supplies. Any returns that are not approved will be refused. If you are located in Canada, please ship returns to our Canada warehouse; All other returns please ship to our United States warehouse.

Return Address

United States

RMA Department

ISP Supplies

10770 State Highway 30

Suite 200

College Station, TX 77845

United States

Canada

RMA Department

ISP Supplies

1157 Parisien Street

Ottawa, ON K1B 4W4

Canada

Packaging

These instructions must be followed precisely in order to get full credit or repair.

All items should be returned within their original packaging and inside a shipping box. If items are damaged during return shipment due to insufficient packaging it will be left to ISP Supplies discretion to determine whether or not the product is repairable.

- Use original product packaging if still available.

- Ship items inside a shipping box with plenty of packaging material.

- DO NOT WRITE anywhere on the product packaging or product itself.

- Place a copy of your RMA inside the shipping box.

Typically the items will be placed in an outer package to protect the manufacturer's box. This is an example of an unused item(s) that would receive full credit.

This is an example of an improperly returned item.This item would be rejected and not returnable because the manufacturer's box is ruined and not sellable.

Tracking

All returns must be sent via traceable means, in example UPS or FedEx. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by ISP Supplies.

Shipping Charges

The customer is responsible for paying the shipment charges when returning the product to ISP Supplies unless otherwise indicated by ISP Supplies.

Returns for Credit

ISP Supplies will accept most new, unused, unopened items within 14 days of delivery for a full refund. To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories. Items that are not returned in this condition are subject to a minimum restocking fee of at least 25% and acceptable only at ISP Supplies’ discretion. This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.

It is your responsibility to protect the item in shipment. For circuit boards, they must be packaged in a static proof envelope with sufficient and suitable packing materials.

All items must be returned in the same outer box in which they were shipped to you. For example, if the item’s original package was put inside another box to protect the manufacturer’s original packaging, it must be returned to us the same way. The issue here is that if you do not protect the manufacturer’s box and the item is returned for credit, it will not be sellable to another customer.

DO NOT ship any item without an outer over-packaging or box. Any writing or labels on the product or the outside of the product's original box will void your ability to accept the return. All items returned for credit must be 100% resalable condition with all accessories, packing materials, documentation or fasteners.

If the items received and their associated packing materials are damaged or missing, we may refuse the return or charge a restocking fee.

Licenses

Licenses are not returnable.

If you have any questions, please call our RMA department and ensure you are shipping in a manner that will allow you to receive 100% credit for your item.